Refund policy

Made-to-order apparel and headwear

Our current collection is made to order through Printful. Please check the product details, garment color, logo color, size and shipping address before ordering.

Cancellation requests

Email help@rememberko.com as soon as possible to request a cancellation. Orders that have not entered production may be cancelled for a full refund. Once production starts, cancellation or changes may no longer be possible. We will confirm whether your request can be accommodated.

Change of mind, size and color

Except where applicable law gives you a cancellation, return or exchange right, we do not offer discretionary returns or exchanges for change of mind or selecting the wrong size or color. Made-to-order production does not remove mandatory consumer rights. Please review the size information before purchase.

Damaged, defective, misprinted or incorrect items

Please contact us promptly, preferably within 30 days of receiving the item. Include your order number, a description of the problem, and clear photos of the item and packaging. After review, we will arrange an appropriate replacement or refund for a confirmed issue. Do not send an item back without receiving instructions from us.

Missing packages and address errors

If a package appears lost in transit, please contact us promptly, preferably within 30 days of the estimated delivery date. We will investigate with Printful. An incorrect or incomplete address may require an additional shipping payment before a replacement can be sent. See our Shipping Policy.

Approved refunds

Approved refunds are returned to the original payment method. Your payment provider may take additional time to show the refund. The requested reporting periods help us investigate with Printful and do not limit rights that apply under mandatory consumer law.

For help, email help@rememberko.com with your order number.